14-Day Money Back Guarantee
At ISIH GLOBAL LEARNING, we are committed to providing high-quality online learning experiences. We understand that a course may not always meet a learner’s expectations. Eligible learners may request a refund within fourteen (14) calendar days of purchase, subject to the terms and conditions set out in this Refund and Returns Policy.
To qualify for a refund, the learner must have completed no more than 5% of the purchased course when the refund request is submitted.
Refund Eligibility Conditions
To be eligible for a refund under our 14-Day Money Back Guarantee, all of the following conditions must be met:
1. The refund request must be submitted within fourteen (14) calendar days from the original date of purchase.
2. The learner must have completed no more than 5% of the course at the time the refund request is submitted.
3. The learner must not have completed the course or obtained, downloaded, or otherwise received a course completion certificate.
4. The course account must not show evidence of misuse, unauthorised sharing, copying, downloading, recording, redistribution, or other abuse of course content.
5. The purchase must have been made directly through ISIH GLOBAL LEARNING or through an authorised payment method accepted on our platform.
6. The learner must provide the information reasonably required to verify the purchase and process the refund request.
Non-Refundable Circumstances
A refund will normally not be available when:
1. More than fourteen (14) calendar days have passed since the date of purchase.
2. The learner has completed more than 5% of the purchased course.
3. The learner has completed the course or a course completion certificate has already been issued, obtained, or downloaded.
4. There is evidence of unauthorised sharing, copying, recording, downloading, redistribution, resale, or misuse of course materials or account access.
5. The learner purchased the course through a third party whose refund terms apply to the transaction.
6. The refund request is fraudulent, abusive, or otherwise inconsistent with this Policy.
Exception: Where a learner is unable to access or use a course because of a verified technical problem attributable to ISIH GLOBAL LEARNING and the problem cannot reasonably be resolved, we may review the case separately regardless of course progress.
Refund Amount, Deductions and Processing Time
Where a refund request is approved, ISIH GLOBAL LEARNING will refund the eligible amount to the original payment method used for the purchase, wherever technically possible.
Any non-refundable transaction fees, payment processing charges, bank charges, currency conversion costs, or other third-party charges actually incurred in processing the original payment or refund may be deducted from the refundable amount, where permitted by applicable law and the relevant payment provider.
ISIH GLOBAL LEARNING will not impose an arbitrary refund penalty. Any deduction will be limited to applicable non-refundable charges associated with the transaction.
Approved refunds will be processed by ISIH GLOBAL LEARNING within fourteen (14) calendar days from the date of approval. After the refund has been processed, the time required for the funds to appear in the learner’s bank account, card, mobile wallet, or other payment account may vary depending on the bank or payment service provider.
How to Request a Refund
To request a refund, the learner should contact ISIH GLOBAL LEARNING at support@isihgloballearning.com within fourteen (14) calendar days from the date of purchase.
The refund request should include:
1. The learner’s full name.
2. The email address used to create the learner account.
3. The name of the course purchased.
4. The order number or other proof of purchase.
5. The date of purchase.
6. A brief explanation of the reason for requesting the refund.
We may request additional information where reasonably necessary to verify the transaction, learner account, course progress, or eligibility for a refund.
Submission of a refund request does not automatically guarantee approval. Each request will be reviewed against the eligibility conditions set out in this Policy, and the learner will be informed of the outcome.
Review and Decision
ISIH GLOBAL LEARNING will review each refund request based on the information provided, the learner’s course progress, account activity, payment records, and the eligibility conditions contained in this Policy.
Where a refund is approved, the learner will be notified by email, and the refund will be processed in accordance with the section titled “Refund Amount, Deductions and Processing Time.”
Where a refund request is declined, the learner will be informed of the decision and the reason for the decision.
Nothing in this Policy is intended to limit any rights or remedies that a learner may have under applicable consumer protection laws.
Contact Information
For refund requests or questions regarding this Policy, please contact:
ISIH GLOBAL LEARNING
Operated by IRINGA STRATEGIC INVESTMENT HOLDINGS LIMITED
Sabasaba Street, Gangilonga, Plot No. 88, Block II, 001
Iringa, Tanzania
Email: support@isihgloballearning.com
Website: isihgloballearning.com